On Reboot11 I did a talk with the title Impulse Shaped Services. In the presentation I introduce a vision on the development towards impulse shaped services. Services are more and more scattered via different channels and touchpoints nowadays – we also call them exploding services. Services are not static anymore, they should no longer be designed for one on more defined uses, the user of a services is part of the service features.
I put the slides on Slideshare earlier, here I will give some transcript of the talk.
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