Future of services

Last Thursday Club of Amsterdam organized the Future of Services evening seminar. Info.nl did partner in the event. Robert Hewin, Pieter Jan Stappers and Lorna Goulden gave great talks sharing their view on the future of services from different angles. I shared our vision on the future of online services, or as the full title was: A future of impulse driven and hyper personalized services. Below you find my slides and a kind of executive summary of the talk.
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Impulse Shaped Services, notes on a Reboot talk

On Reboot11 I did a talk with the title Impulse Shaped Services. In the presentation I introduce a vision on the development towards impulse shaped services. Services are more and more scattered via different channels and touchpoints nowadays – we also call them exploding services. Services are not static anymore, they should no longer be designed for one on more defined uses, the user of a services is part of the service features.
I put the slides on Slideshare earlier, here I will give some transcript of the talk.
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