2010 the year with new focus and service attitude

It is a tradition on my blog to give some predictions on the coming year. See these for 2009 and 2008 (both in Dutch). I will not look back in detail to see if the predictions came true, in the end it is more a residu of my thinking of that moment, than a serious hitting for the trends to come true. Broader trends are more interesting than one hot wonders, in my opinion, and I’m glad that the predictions of the last two year has started and/or are still developing. As I said last year: the short term developments are always slower, but looking back in a couple of years we will be surprised by the changes.

This said, I will share some thoughts for the coming year; I think this will be a year as a start of a new focus and service attitude.
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