Design for timely interactions

On Medium I wrote a longer post on a model that describes the approach to timely interactions which are especially applicable for design for wearables.

The new category of devices we call wearables are entering the market for a couple of years now. Smart watches and Smart glasses are the most well-known. The interaction model for services on these devices have a different architecture than that of mobile phones and tablets. Looking into the setup and use of the Google Glass last year I developed a model to describe the new interactions. This model is also very applicable for the smartwatches that come to market. The Notifaction Model try to give insights in the changes.

Read the whole article on Medium.

Beme app as ultimate execution of the private live sharing era

A couple of months I wrote some thoughts on the role of Meerkat in the new drive for sharing the live moment privately. Ephemeral media with an extra touch of private. I still am a big fan of the principles of Taptalk where you share the moment without knowing what you shared giving it a much more real feel. And creates the ultimate private connection with the viewers.

Yesterday Casey Neistat revealed the details of the new app he is building with his team: Beme. And it looks like they take this same principle and add a very nice physical feel to it. The use of a different way to start the sharing with the proximity sensor have the same effect as Taptalk has even further: you don’t experience what you share and you are liberated from boundaries.

At the same time Snapchat is booming and people sharing more and more their little life stories. It is the ultimate context for the new app. A nice touch to that is the way the app is coming into the market thru the daily vlog Casey has set up. As follower of his daily vlog the last 114 days Casey established a real connection with his live. Maybe Beme is not meant for vlogging like Casey does, but much more for the little moments in life. At the same time the vlogs have the feel of a chain of those little moments. The vlog is like a directed version of Snapchat, telling a story every day that looks like a story that just happened.

I have not be able to test app yet (hope to receive a code soon :-). Curious if the new way of sharing will be something that get traction and if the holding of the phone to the chest will be a new gesture that triggers new behaviour in the end and become a new Snapchat.

SXSW2015 day 5; smart human failures

The closing day. I missed the first session slot and my first session at 11am was sold out session. After changing venue I ended up in a session on the role of our new tech in spiritual thinking, remembering our diseased.
The topic went a bit broader on the function collected data plays and how to value this. Not real new concepts if you followed series like Black Mirror. One question from the audience triggered an interesting thinking: is our brain the center of our universe or is it just the embassy of our digestive system. It made me think how this relates to systems of sensors and AI. The sensors can have a much more important role.

Funny enough it connected nicely to the panel on the smart home I attended afterwards. One of the points there is how we need to speak of a conscious home more than a smart home. The sensors are getting smarter but need to open up to make valuable combinations possible. Philips is investing in a open platform and Nest is active in connecting other services to there own, so there is hope. Still the question remains how much smartness we can handle in our personal space. Something that was present in earlier talks too. See also the tweets on Storify.

Astro Teller -a keynote speaker, leading GoogleX laboratory developing moonshots- showed us how experiment and smart failure is key for (Google’s) innovation. The role of design is not covered well in my opinion though. And failure should not be a self for-filling prophecy. Failure could however been build in as part of the market product in the form of adapting to the user and usage.

Bruce Sterling wrapped up SXSW as tradition with some good points to think about. It sums up this years SXSW for me. The marriage between the human and tech will lead to new types of products that remain adapting to the user. Looks like that the ‘impulse shaped services’ can now become reality. The coming week I will process all the impressions with other visions and share this with you on March 24.

SXSW2015 day 4; tech as material

Day 4 already. The Monday is always a bit different. Hard to pinpoint why, maybe because you feel you have passed half of the conference. Or because it seems a bit more quiet because some of the Americans have to go back to work after the weekend. I did not have to stand in line for the sessions I attended.

I had a day with some different types of talks and topics. Starting with a wearable/3D printing/new material, to biomaterials, via surveillance and trust, to sharing service Lyft, to sensorbased storytelling and finally on new models of the Internet.

The first panel was organised by the Carnegie Mellon University and showed four projects on expressive interactive interfaces. On flexible 3D printed clothes. And another on expressive and learning light. A plaster 3D printer was interesting for the way it followed and learned from human movements. The fourth showed two examples on 3D mapping of body shape and movement and the translation to materials. Tactum and Reverb projects, see the site of Madlab.

The merge of technology and human went a step further in the talk of Robert Langer. He showed how far we are by making implantable devices that fight diseases. In his talk he told about the long road it takes from research to approval and treatment. The developments are going rapidly though now and it has become a 3rd approach to treat cancer. See my photos in the Storify with some details.

The interesting thing on the session on surveillance was the pannelist that was a former NSA director, Stewart Baker. It delivers definitely good discussions on the role of government versus peoples literacy.
Privacy was discussed and how it has almost always been tied to your ability to pay. And how neutral is an algorithm? Every algorithm is editorial.
Trust was the key point of discussion, trust in governments. But it subject was to big for a good panel discussion.
Stewart Baker: The reason Silicon Valley is less sensitive to privacy is because they’re already living in the future.

One of the future routes was laid out in the last session on the ‘end of the internet’. Not literally, but it discussed the new forms of internet infrastructure with mesh networks between mobile phones. This will be especially interesting in developing countries, but it could also grow into the extra layer to the private social networks we all are using with our Whatsapp groups.

You could imagine that services like Uber and Lyft create their own mesh networks and provide the internet connection for clients as extra product. Something that was not discussed by the founder of Lyft – the American only Uber-x competitor. A smart guy that understands that the world is changing if our mobility changed. We use lots of land and energy to mobility, in LA it is half of the city space.

A panel on storytelling engines for smart environments learned us that those engines are more methods. The work from Meghan Athavale from Lumo Play showed how much playful design and storytelling are linked.

Making the story first is crucial for developing a model for the new sensor-based world, the technology is an augmentation on the real world as Lance Weiler said. Which is true but we saw earlier how those two concepts ‘human’ and ‘tech’ are integrating. Even in the physical space. Making stories and let people experience them is also a way to learn on the consequences. We need to have insight in the decisions the AI makes for us.

It seems that we are moving very fast to marriage of tech and human interactions, but the interfaces for understanding both sides are crucial to move ahead.

SXSW Day 3; a thin line between smart and smart-ass

On day 3 the themes of wearables, mixing real and digital, AI and new interactions were present again.

I started the day with a panel on fashion technology. A good mix of panellists covered things as the characteristics of materials and the role of fashion with smart garments. Topics as storing data in the garment, making clothes that adapt to the outside temperature, and generating it’s own energy by your movement. The good thing was that also the manufacturing was covered and topics as stimulating hormones fabrics came by. New concepts as mushrooms that become a organic material that can grow into the right form. And of course 3D printing in clothes, were our Dutch designer Iris van Herpen was mentioned as haute couture inspiration.

One of the panellist -Billy Whitehouse- wore here navigation jacket that has navigation signals by haptic feedback. It is important to have others than fashion designer involved. Industrial designers have less fear for fashion rules.

New interfaces for the real-digital world were touched in a presentation on speech interaction. Some solid facts on how to design for speech dialogs. On ASR (Automatic Speech Recognition), NLU (Natural Language Understanding) and appropriate dialog response.
The talk did not make the specific connection to Internet of Things, but gave good design considerations for designing for speech

  • understanding expectations
  • leverage the strenghts of speech
  • partner with other modalities (screens, gestures)
  • frame the scope
  • support what is natural
  • provide conversational feedback
  • identify ‘errors’ as opportunities
  • consistency for a point of view. Cross device.

Overall: provide conversational feedback. Speech systems should follow our conversational norms. Indentify errors as opportunities.

Later I attended a session on the Myo, the new arm device that makes gesture control possible. Interesting device that he live demoed by using it as presenter remote for his Prezi. It is a smart device and he made clear how much tuning was necessary to get the musle reading right. I think it is most interesting when you have an open system you can calibrate yourself, and I think that is possible.
His trends: 1. Interfaces as next major advance computing, 2. next generation interface blur the lines humans & computers and 3. it will not be a cyborgs future.

The last talk I like to mention is the one of Molly Steenson. The room was quite empty. Apparently is the connection smart cities and architecture is not that hot. She had a solid story on the thin line between being smart and smart-ass in context of the city. With some good references to earlier history, especially the work of Cedric Price and his generator city project. Google seems to make this now for real at is new campus. See some of the slides in the Storify of the day.

The thin line is definitely important for more than the smart-city concept. The last presentation I saw (by accident) on future fashion shopping concepts how a techno focus can pass the line.

SxSW2015 day 2; start with the thing

Day 2 of this years South by started with a panel on advanced mobility. 9.30am, I made it on time after publishing the first wrap up of this SxSW…

The first panel was held by several people from the University of Michigan and that results in some data rich slides on the way cars are mapping the world and the need that the world is mapped as preparation.
The panelist of GM indicates that it was for them a whole new look on mobility. Looking for the new business models. A question from the audience however made clear this panel and the GM representative in particular only thought of new ways cars will work and can be sold. A holistic view on mobility was not present and that made the panel more on advanced cars than on advanced mobility.
Some insights from that point of view: security is necessary to get the cars excepted. Not only driving security but also data security.
An interesting questing that was mentioned is the interface with driving. That will change and you can think of new concepts, or just get it all out as Google did.
All in all an interesting topic with a bit weak panel.

Second panel showed that a panel can work. It needs a couple of interesting panellist but above all a journalist that really dive into the subject. The panel was on wearables, as many are during South-By this year. It touched the fashion aspect a lot. One of the panellist was the founder of Ringly, the smart vibrating ring.
The first defined a lot of the discussion. Google Glass as inspiration where to go with a wearable. Not put tech in front but put the use in front.  And think about the cultural context, it should fit in. The utility on itself is not the main challenge, the wearability in all its aspects is.

One of the panellists (named David Austin) did work for 17 years at Apple and had a lot of little insights in the choices there. On pricing for instance. Apple don’t think about the cost price, it judges the product on its value. In the end it only counts what the consumer want to pay. The want prize.
There are a lot of panels on wearables and later the day I followed another on wearables and tech converge. Just like the other the topic of fashionable devices and the move from single purpose device (smartphone) to single function device (wearable) were important topics. The data exchange between wearables was discussed. We will see the first start-ups working on bringing the data together and create meaning. Later wearable companies will move to open standards.

With the wearables the human machine connections is interesting too. We saw interesting thoughts on that on day 1, so I entered a presentation on Human vs Machine, A Cognitive Revolution. The presenter was a bit too much focused on the technology push, but it was interesting to experience he also opts in for world where man and machine work together. The real implications of that world were not touched tough.

This was the first talk that I visited with an RSVP, a new method to fight the huge lines that makes SxSW in a chaotic experience. The Americans are mastering the art of cueing up, that was clear also this day, with a lot of people managing the right set up and dividing it into RSVP, waiting lists and normal lines. A kind of real life play…

Best talk of the day was of a London based designer of internet of things products and services, Ross Atkin. His statement was that you should start with the things, not with the internet. And before starting with the thing it should be clear what the use case was. He sees a lot of parties that are try to dig the gold of the IoT platform lock-in, but it is important to come up with valuable ideas. His three steps: identify the use case and do design research, design the service and validate, user test and iterate.
He had some interesting examples of his work that made sense. And he had very nice looking slides (check my Storify, making a comic book of his presentation. A tool he all uses as prototype to validate the concepts.

So also on the second day the main topics were around the relation between human and the technology. And it seems the best strategy to start by thinking on the thing you want to solve.

SxSW2015 day 1; high-tech and high-touch

This year I am again in Austin for SxSW (South by South West, or South by as locals say), I’m visiting the interactive conference, just like I did in 2011 and 2013. The conference is one of the biggest in the world (probable the biggest) with about 32.798 attendees. There are over a 1000 sessions in 5 days. The topics are very divers, but still you are certain that you will miss more that you can see. The experience and atmosphere is however unique, you feel that the whole world of internet is gathering in this little town in Texas.

The Friday used to be a quite start with just a couple of sessions in the afternoon. This year however it is almost a full day of sessions, starting at 11 in the morning.

For the first time I rented a bike (in advance, that is the only way) which is very convenient. The Uber driver that took me to the rental shop got me direct in the right mode telling how he drove 15 hours from Tennessee just to be an Uber driver for the week.

The first session I attended can be linked to that. Design for trust was the topic and this is even more important with all the services like Uber and Airbnb. The presenter Michael Boeke from a new company Synap mentioned Uber as a bad example and a good one. Good for the rating system of drivers and creating transparency. And bad for the fact that they are inconsistent in the storytelling and acting by the management. This consistency is one of the main drivers of trust he said, contributing to the factor of integrity. Control and transparency are the others.
The talk was nice but did not surprise. He lacked to go a step deeper in the factor of ‘trust elasticity’ as I like to call it. The threshold of our accepting of distrust when we have enough incentives.

On SxSW I like to find the more obscure talks too. This can be surprising, or it can be disappointing. The talk of Alex Wright did not live up to the expectations of sketching out a different thinking model for our connected world looking to the forgotten history of a Belgian skolar. He did the history part well with lot of nice looking old images of early systems, but did not translate to a view on the now. Maybe something for later.

After the lunch break at the official food court I did see two talks that were more related than expected at forehand. I try not to go to the big keynotes as a rule because those are covered extensively by others and also recorded for later viewing. I did end up by Daniel Pink however in the big room. I never saw him presenting before and the field of his work is highly related  to our initiatives around behavioral design. He did a bunch of well known research (for me) and packed in 7 big ideas. Watch his Crowd Control series on National Geographic.

  1. use fear the right way: to focus attention
  2. questions work a bit more engaging than statements
  3. make them rhyme
  4. social proof
  5. give people an off-ramp
  6. put a face on it
  7. try stuff, don’t take these rules for granted

The best part of his talk is the power he presented with. It was a great show.

More interesting though was the way it connected to the last speaker of the day; Cynthia Breazeal of MIT and startup Jibo. She researches the personal robot and did so by studying what makes a robot personal. So a lot of the behavioral things she experiments are linked to the one of pink.
She used packed slides with data and great movies of experiments with robots and children. I put some pictures here later, you can check the Storify. The main insight is that the personality of a robot is not a human personality, but has it’s own characteristics in an in between space between relations between human to humans and human to pets. The startup Jibo is definitely something to track, see if here research will lead to a practical to use personal assistent.

That wrapped up day 1, with the last talk the most insightful. Will go for more research driven talks the rest of the conference I hope.

This is the first of my daily wrap-ups of 2015 SxSW conference in Austin. Follow the tag sxsw2015 to find them all.